RTS On Demand

RTS On Demand is a ride-sharing mobility option in which ADA-accessible vehicles provide service on demand within On Demand Zones. 

Request a Trip

•  Use the new RTS On Demand website 
   
• Download the new app : App Store | Google Play
  
• Call Customer Service at 585-288-1700 

Get Ready for Your Trip

• Read the Quick Guide (.pdf)   Guía rápida de RTS On Demand (.pdf)
   
• Video: How to request a trip
   
• Video: How to customize your account (especially important for customers with reduced fares or mobility devices)
   
• View RTS On Demand brochures for each zone, with maps, hours of service, and more.

RTS On Demand can take you anywhere within one of our seven On Demand Zones. Use RTS On Demand for curb-to-curb service, or meet RTS Connect service and other transportation options at a Connection Hub or bus stop.

RTS On Demand Guide 5/17/21 (.pdf)     

Guía para RTS On Demand 5/17/21(.pdf)