Fast Facts
Rochester Genesee Regional Transportation Authority (RGRTA)
Together, the 841 employees of RGRTA share a commitment and a passion to provide on time, safe, and affordable public transit, including Paratransit service, so that our customers can access jobs, health care, education, retail, and cultural activities.
Through rigorous financial discipline and a focused commitment to improve quality and, increase productivity and ridership, RGRTA has achieved a solid foundation that has put us on the right path to realize our vision of becoming “The Preferred Transportation Choice.”
As a result, RGRTA has:
- Maintained service for $1 and will maintain this base fare through at least 2015
- Achieved seven consecutive years of positive financial results
- Increased over year ridership to a 20-year high of over 18 million annually
- Consistently achieved on-time performance of 90%
- Steadily increased year over year customer satisfaction
- Earned a national reputation for its innovative performance management system (TOPS), and exceeded its TOPS goals every single quarter for five consecutive years
- Expanded its unique business model to more than 60 business partner relationships across the Greater Rochester region
Fast Facts:
- Ridership: 18,435,572
- No. of Buses: 407
- No. of Employees: 841
- Service Area Population: 1,083,877
- Annual Operating Budget: $81.4 million
- Counties Served: Monroe, Genesee, Livingston, Orleans, Seneca, Wayne, Wyoming