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No Show or Late Cancellations
No-Show/Late Cancellation Violations
A no-show occurs when the vehicle arrives at the pickup location within the 20-minute pickup window, waits the required five minutes and the customer does not board the vehicle.
A late cancellation occurs when a customer cancels a trip less than two hours before the scheduled trip.
2020 Policy Changes
Hours of Operation
Calling RTS Access
Schedule a Ride
Cancel a Trip
Apply
Fares & Passes
On Board the Bus
Subscription Service
Eligibility Types
No Show or Late Cancellations
Visitors
Paratransit Plan & Service Area
ADA & Modifications
Appeals Process
Service Infractions and Violations