Visitors

RTS Access paratransit service is  available for use by eligible visitors from outside the region (for up to a total of 21 days in a 365-day period).

Individuals with disabilities who do not reside in the jurisdiction served by RTS (“visitors”) are entitled to receive 21 days of paratransit services within a 365-day period before they need to obtain an eligibility certification from RTS Access. The 21 days may be continuous, or parceled out over several shorter visits. Visitors are considered eligible for RTS paratransit services if they:

1. Present documentation of ADA paratransit eligibility from their home jurisdiction’s paratransit system; or

2. Present proof of visitor status (i.e., proof of residence somewhere else). If the person’s disability is not apparent (e.g., cognitive disability or cardiac condition) RTS Access is permitted to request documentation of disability, such as a letter from a medical professional or eligibility for other services based on a determination of disability. Once this basic documentation is provided, RTS Access will make service available based on the person’s statement that he  or she is unable to use the fixed route bus system.

Visitors seeking to use RTS Access should contact our ADA Certification Coordinator at 585-654-0608 to register.