Celebrating Customer Service Week! News October 02, 2018 - We're sharing compliments from customers about our Customer Service Representatives. October 02, 2018 in County We're sharing compliments from customers about our Customer Service Representatives. Read more
Happy National Cheeseburger Day! News September 18, 2018 - It’s national cheeseburger day, which means it is the perfect excuse to go out and grab a burger. September 18, 2018 in County It’s national cheeseburger day, which means it is the perfect excuse to go out and grab a burger. Read more
How to Enjoy the Ride with RTS: Customer Etiquette News July 18, 2018 - Taking public transit means sharing space with others. Here are a few rules to help ensure everyone on board has a positive experience. July 18, 2018 in County Taking public transit means sharing space with others. Here are a few rules to help ensure everyone on board has a positive experience. Read more
RTS Provides Update on Reimagine RTS, Announces Proposed Guiding Principles and Goals News February 09, 2018 - With phase one complete and phase two underway, Regional Transit Service (RTS) today provided an important update on Reimagine RTS, the study of a redesign of the public transit system in Monroe County. At a press conference earlier today, RTS CEO Bill Carpenter announced the proposed guiding principles and goals, provided a recap of phase one, and discussed next steps. February 09, 2018 in Monroe County With phase one complete and phase two underway, Regional Transit Service (RTS) today provided an important update on Reimagine RTS, the study of a redesign of the public transit system in Monroe County. At a press conference earlier today, RTS CEO Bill Carpenter announced the proposed guiding principles and goals, provided a recap of phase one, and discussed next steps. Read more
Mayor Warren and RTS Announce Expansion and Transfer of Vanpool Pilot Project News November 01, 2017 - Mayor Lovely A. Warren and RTS CEO Bill Carpenter today announced that, following a successful launch and implementation period, the Rochester Vanpool Pilot Project will be expanding over the next three years, and operation of the program is being transferred to the Regional Transit Service (RTS). November 01, 2017 in Monroe County Mayor Lovely A. Warren and RTS CEO Bill Carpenter today announced that, following a successful launch and implementation period, the Rochester Vanpool Pilot Project will be expanding over the next three years, and operation of the program is being transferred to the Regional Transit Service (RTS). Read more
Reimagine RTS Update: Public Survey Now Available News October 24, 2017 - Regional Transit Service (RTS) today announced that the Reimagine RTS survey is now available on the RTS website at myuRTS.com/reimagine. The interactive survey is one way that customers and the community can participate in the Reimagine RTS system redesign study. Reimagine RTS is a planning process that RTS recently started to study and explore changes to the RTS fixed-route transit system in Monroe County. October 24, 2017 in Monroe County Regional Transit Service (RTS) today announced that the Reimagine RTS survey is now available on the RTS website at myuRTS.com/reimagine. The interactive survey is one way that customers and the community can participate in the Reimagine RTS system redesign study. Reimagine RTS is a planning process that RTS recently started to study and explore changes to the RTS fixed-route transit system in Monroe County. Read more