RTS will start collecting fares again, resume regular service for many of our Regionals, and implement a new boarding and exiting policy for our 40- and 60- foot buses in Monroe County.

With phase two of the New York Forward reopening process underway in our region, here is an update on what you can expect and need to know from RTS in the coming weeks.

With the Flu season still underway and the heightened awareness of the COVID-19 novel Coronavirus, Regional Transit Service (RTS) is sharing information that everyone can use to help prevent the spread of the virus.

Regional Transit Service (RTS) today announced the bus pass credit policy for customers unable to take bus trips due to the Coronavirus. If a customer recently purchased a Five Consecutive Day or 31-Day bus pass, and because of the Coronavirus are not able to complete their intended trips, this policy makes it possible for customers to get a credit that can be used for future trips.

Starting Friday, March 20, we will temporarily waive the requirement that customers pay a fare to ride the bus. The waiving of fares will be in place at least through Sunday, April 19, 2020 or until the current State of Emergency is lifted, whichever comes first. Customers will now use the rear door to enter and exit 40- or 60-foot buses. Customers with mobility limitations who need to use the ramp to board the bus will still be able to do so through the front door by signaling the bus operator.

 Following State of Emergency declarations this weekend in every county RTS serves, and confirmation of the second case of Coronavirus in Monroe County, RTS released the following information today.