CEO's Message

Miguel Velázquez

Chief Executive Officer

To the RGRTA Board of Commissioners and our Community: It is our privilege to present you with the RGRTA Comprehensive Strategic Plan and Financial Plan for Fiscal Year 2024-25. This plan details the work the Authority will complete over the next fiscal year. It represents an organization that is a source of stability for its employees, and a source of access and reliability for its customers. To build on our work in these priority areas, the Authority embarked on an extensive strategic planning process that involved a lot of listening to employees, customers, community leaders, and industry experts. Our goal during this process was to identify and understand current and future trends, while identifying what we want to look like as an organization by 2030. This comprehensive plan reflects the result of that work and includes new mission and vision statements, our strategic priorities, the initiatives that will help us advance those priorities, our definition of success, and the metrics we will use to measure that success. At RTS, we are fortunate to have one of the hardest working and most dedicated teams in our industry and what we accomplish is because of their efforts. They perform at a high level through seemingly constant and sometimes unforeseen challenges and change. They understand and embrace the important role we play in the lives of our customers and work tirelessly every day to show the community what it means to live the RTS Way. Thanks to the RGRTA Board’s approval, as well as your partnership and support, this plan continues our work to improve the well-being of our employees. It enhances our focus on the safety of employees and customers. It embraces the evaluation of processes and resources to ensure we are providing the best possible service to the community. And it continues prioritizing financial stability and an excellent customer experience. We thank our customers for working with us to identify the best ways to grow and improve the transit system. We thank the RGRTA Board of Commissioners for volunteering their time and talents to the Authority. And we thank each member of the RGRTA team for their continued service.

Sincerely,

Miguel Velázquez
Chief Executive Officer