Hours of Operation & Calling RTS Access
General Administration Number: 585-426-3520
Schedule a ride: 585-224-8330, press option “3”
Rides can be booked 7-days in advance; this means rides can be booked no more than 7-days in advance of your desired trip date. To schedule a ride, customers may use our online booking or call our scheduling office.
To cancel, schedule, or check on a ride before 8AM or after 5PM please call dispatch
Dispatch hours: Monday-Friday: 4AM-1AM 585-654-067
Saturday-Sunday: 5AM-1AM
Hours of service mirror the RTS fixed route system as mandated by ADA, and is available 7-days a week, including holidays. Changes that increase or decrease the times served by the RTS fixed route service will result in comparable changes to RTS Access hours. A scheduler can identify the pickup and drop off times that will most closely meet your travel request needs.
Please note that Scheduling hours are 8 am – 5 pm Monday through Sunday. We are only open from 8 am – 1 pm on days the following holidays are celebrated: New Year’s Day, Memorial Day, Independence Day, Labor Day and Thanksgiving. Scheduling is closed on Christmas
Cancel a ride:
- Automated system (trips for today and tomorrow only): 585-224-8330, press option “1”
- Leave a message: 585-224-8529
- Contact scheduling: 585-224-8330, press option “3”
- Contact Dispatch (after hours only): 585-654-0675
Lost and found: 585-224-8330, press option “4”
Application request line: 585-654-0618
Eligibility questions: 585-224-8330, press option “2”
Late Cancellation and No-Show notices: 585-224-8330 press option “3”
Request a subscription: 585-224-8330 press option “3”
Ridership reports: myRTS.com/Contact-us
Dispatch: 585-654-0675
- After hours cancellations
- “Where’s my bus”
- Lost and found