Calling RTS Access
The Scheduling office is open 7 days a week 8am-5pm.
The Dispatch office is open 7 days a week 4am-1am.
- Main phone: 585-224-8330
- After hours (5pm - 1am and 4 - 8am): 585-654-0675
- Lost items: 585-654-0675
- To cancel a ride: 585-224-8529
- Cancellation/no show: 585-654-0647
- Application request line: 585-654-0618
- Application/ re-certification questions: 585-654-0608
- Ridership reports: myRTS.com/Contact-us
Calling the Main Phone Line
When you call the main phone line (585-224-8330), you will hear:
Thank you for calling RTS Access.
If you wish to check the status of a trip or cancel a reservation please press “1” now. (You will need your birthday and client ID #)
For eligibility, appeals, certification or application questions, please press “2.”
To request a trip, please press “3.”
To transfer to lost and found press “4”