The new RTS launches on Monday, May 17, 2021! Below are resources to help you become navigate the new system:
Find Your New Route
Use our Old Route/New Route guide (pdf) to convert your current route to the options you'll use.
Find Your New Schedule
View the all-new RTS Connect schedules and RTS On Demand brochures, with updated maps and easy-to-read timetables.
Trip plan with the Transit app
Learn how to use the Transit app to preview the new routes and start planning trips. Tablets with the Transit app are also available in the RTS Transit Center.
Get to know RTS On Demand
Learn more about our newest transit option, RTS On Demand. Our website has information about service areas, hours, how to book a ride, and more. You can also download the RTS On Demand app and watch how to videos on creating an account and requesting a trip.
Don’t have a smartphone? Request your RTS On Demand trips by calling Customer Service at 585-288-1700 or visiting a RTS Transit Center info desk.
Watch our Webinar
Our Customer Information Webinar provides an overview of the new system, its benefits, and how to get around.
Have Another Question?
Please contact Customer Service at 585-288-1700 or myRTS.com/contact-us.
We're here to help!
Feel free to give us a shout
1372 East Main Street
Rochester, NY 14609
RTS Transit Center Entrances
60 St. Paul St. Rochester, NY 14604
71 N. Clinton Ave. Rochester, NY 14604
Para atención en Español,
por favor llamar al (585) 288-1700
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