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RTS Introduces New Text Message and Email Alerts to Provide Customers with Up-to-Date Information

October 04, 2016
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To make it easier for customers to get the most up-to-date information about RTS news, events, routes, and service and schedule changes, RTS today announced that customers can now sign up to receive this information via text message and email alerts, and our email newsletter.

“The introduction of these text message and email alerts is part of our ongoing effort to make it easier for customers to get the information they need, when they need it,” said Bill Carpenter, CEO of RTS. “With these new communication tools, we can now provide customers with an instant update if we have to implement a detour at the last minute or encounter a delay on a specific route. By improving the timeliness and frequency of information that is important to our customers, we are making it easier for them to enjoy the ride.”

Signing up is easy. Customers can fill out a subscription form online or in person, or opt-in via text message. The directions for each option are as follows:

  • Sign-Up Online: Visit myRTS.com, click the “Stay Connected” banner on the homepage, and complete the subscription form to receive alerts and updates from RTS via text or email
  • Opt-In Via Text Message: Text the words “OPT IN RTS ALL” to (585) 433-0855 to receive all the information we distribute. If customers only want alerts for a specific route, they can replace the “ALL” with the specific route number. For example, to sign up for text message alerts for the Route 1 Lake they would text “OPT IN RTS 1.” To opt-in via text message outside Monroe County, follow the same process detailed above, but utilize the following codes by county:
    • RTS Genesee: "OPT IN GEN ALL" or "OPT IN GEN 1"
    • RTS Livingston: "OPT IN LIV ALL" or "OPT IN LIV 1"
    • RTS Ontario: "OPT IN ONT ALL" or "OPT IN ONT 1"
    • RTS Orleans: "OPT IN ORL ALL"
    • RTS Seneca: "OPT IN SEN ALL" or "OPT IN SEN 3"
    • RTS Wayne: "OPT IN WAY ALL"
    • RTS Wyoming: "OPT IN WYO ALL" or "OPT IN WYO 1"
  • Contact Customer Service: Call (585) 288-1700 to enroll over the phone with assistance from a customer service representative in Monroe County. To enroll outside Monroe County, please call:
    • RTS Genesee: (585) 343-3079
    • RTS Livingston: (585) 658-4690
    • RTS Ontario: (585) 394-2250
    • RTS Orleans: (585) 589-0707
    • RTS Seneca: (315) 539-1844
    • RTS Wayne: (315) 946-5617
    • RTS Wyoming: (585) 786-6050
  • Sign-Up in Person: Fill out a subscription form at one of the information desks at the RTS Transit Center, or the reception desk at the RTS administration building at 1372 East Main Street in Rochester. To sign up in person outside of Monroe County, please visit one of the following RTS locations:
    • RTS Genesee: 153 Cedar Street, Batavia, NY 14020
    • RTS Livingston: 4390 Gypsy Lane, Mt. Morris, NY 14510
    • RTS Ontario: 2930 County Road 48, Canandaigua, NY 14424
    • RTS Orleans: 225 West Academy Street, Albion, NY 14411
    • RTS Seneca: 1 DiPronio Drive, Waterloo, NY 13165
    • RTS Wayne: 7227 Route 31, Lyons, NY 14489
    • RTS Wyoming: 18 West Buffalo Street, Warsaw, NY 14569

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