Navigating the New RTS

4/5/2021

Laura Kenyon

Get ready for a more frequent, reliable, and connected transit system launching on May 17, 2021!

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Reimagine RTS Launches May 17!

2/18/2021

Laura Kenyon

Has it been a while since you've thought about Reimagine RTS? We've got you covered.

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Wearing Your Mask? Win $20 on a RTS Go card!

12/8/2020

Laura Kenyon

We’d like to say thanks for wearing a mask when you use RTS. You're staying safe while you’re staying connected.

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Stay Safe: Wear Your Mask

11/30/2020

Laura Kenyon

Starting today, customers who do not wear a covering over their face and mouth will be refused service and removed from RTS property. Employees who do not comply will be handled internally as a personnel matter.

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Three Ways to Pay Starts July 15

6/15/2020

Laura Kenyon

On July 15, RTS will introduce three new ways to pay for fares: RTS Go mobile, RTS Go cards and exact change with cash on the bus.

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All Day Reduced Fares Roll out July 15!

6/15/2020

Laura Kenyon

Starting on July 15, Persons with Disabilities, Seniors 65+, and children 6 -11 will be able to pay the reduced fare throughout the day.

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Fare Collection and Front Door Boarding Resumes July 15

6/15/2020

Laura Kenyon

RTS will start collecting fares again, resume regular service for many of our Regionals, and implement a new boarding and exiting policy for our 40- and 60- foot buses in Monroe County.

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Preventing the Spread of Coronavirus

3/5/2020

Laura Kenyon

With the Flu season still underway and the heightened awareness of the COVID-19 novel Coronavirus, Regional Transit Service (RTS) is sharing information that everyone can use to help prevent the spread of the virus.

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What's Ahead for RTS in 2019

1/7/2019

Laura Kenyon

CEO Bill Carpenter looks ahead to what's in store for RTS in 2019.

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Ride Free on NYE!

12/17/2018

Laura Kenyon

To make ringing in the New Year safer and easier, RTS providing free rides on New Year's Eve starting at 6pm.

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Innovations in Transit: RTA Connect in Dayton, OH

10/18/2018

Laura Kenyon

To share changes taking place in our industry and what is being done in other cities, we're introducing a new series called “Innovations in Transit.”

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Celebrating Customer Service Week!

10/2/2018

Laura Kenyon

We're sharing compliments from customers about our Customer Service Representatives.

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What's a "Short Line?" and other Reimagine RTS FAQs

5/21/2018

Laura Kenyon

As you may have heard, RTS is conducting a study called Reimagine RTS. When learning about the Reimagine RTS draft transit plan, some people are unclear about some of its features. Here are a few of the most common questions and their answers.

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April 2018 Customer Open House

4/24/2018

Laura Kenyon

On Thursday, April 12, we held an Enjoy the Ride Customer Open House featuring a presentation by CEO Bill Carpenter. If you weren’t able to attend, here’s an overview of the presentation.

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Reimagine RTS Update

2/9/2018

Laura Kenyon

This week marked an important step for Reimagine RTS: the release of the project’s proposed guiding principles and goals.

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Happy Holidays and 2017 Year in Review

12/20/2017

Laura Kenyon

A message from RTS CEO Bill Carpenter

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Six Tips to Enjoy the Ride this Winter

12/12/2017

Laura Kenyon

Wind, snow, and freezing rain are all too familiar for Rochester residents. The following tips will help you to stay comfortable and enjoy the ride.

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Saluting Veterans

11/10/2017

Laura Kenyon

Veterans Day is a time for our nation to recognize the sacrifices and contributions made by those in the Armed Forces and express our gratitude.

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Behind the Wheel

9/18/2017

Laura Kenyon

Everyone has places they need to be, and Bus Operators are responsible for getting them there!

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Navigate ROC by Bus and by Bike

7/21/2017

Laura Kenyon

We're excited to partner with the City of Rochester on its new bike sharing program!

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ROC Transit Day: Friday, June 16

6/14/2017

Laura Kenyon

ROC Transit Day is Friday, June 16 and, as a show of support for public transit, these well-known Rochester institutions are celebrating public transit by offering discounted admission!

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Share Your Thoughts for a Chance to Win!

5/10/2017

Laura Kenyon

Let us know your thoughts and you could win a RTS prize pack, including bus passes!

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Sorry? Not Sorry.

4/3/2017

Laura Kenyon

A bus stop once in the running for “Sorriest Bus Stop in America” gets an upgrade.

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It's Transit Driver Appreciation Day!

3/17/2017

Laura Kenyon

In honor of Transit Driver Appreciation Day, we'd like to share a few thank-yous our Bus Operators have received from customers.

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Frederick Douglass in Rochester

2/20/2017

Laura Kenyon

Remember and recognize Frederick Douglass' work and achievements with a tour powered by public transit.

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Land of the Lost -- and Found

1/24/2017

Laura Kenyon

What happens when you leave a phone, a bike, or even a flat screen TV on the bus? Take an inside peek at RTS’ Lost & Found department.

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Thank You, Veterans

11/11/2016

Laura Kenyon

A message from Bill Carpenter, RTS CEO.

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Tap. Go. It really is that easy.

11/2/2016

Laura Kenyon

Starting November 15, you’ll be able to buy a new type of bus pass: the Tap & Go! RTS Fast Pass.

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Thanks for Sharing Your Thoughts!

10/27/2016

Laura Kenyon

Whether you visit us in person at the RTS Transit Center, give us a call or use our new Contact Us form, we thank you for taking time out of your day to share your thoughts with us.

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How Do You Like Your Open Houses?

10/17/2016

Laura Kenyon

Every few months, RTS holds a Enjoy the Ride Open House, and we'd like to know which type you prefer.

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Are Pets Allowed on the Bus?

9/26/2016

Laura Kenyon

Yes! Follow the rules and you’re welcome to bring your furry, feathery, or scaly friend along to enjoy the ride!

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New Technology Means Improved Customer Service

7/27/2016

Laura Kenyon

If you’ve spoken with a RTS Customer Service Representative recently, you may have noticed something new. We’re rolling out new technology, strategies, and practices to improve our customer service and help you better enjoy the ride.

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Join Us For an Enjoy the Ride Customer Open House

7/18/2016

Laura Kenyon

Curious about what’s new at RTS? Something about service got you stumped? Have an idea you’d like to share? An Enjoy the Ride Customer Open House is the perfect opportunity to learn more and share your thoughts!

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Did You Know? RTS Transit Facts

6/16/2016

Laura Kenyon

In honor of #ROCTransitDay, we've collected some fast facts about RTS and public transit.

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#ROCTransitDay 2016: June 16

6/9/2016

Laura Kenyon

#ROCTransitDay is a grassroots campaign organized by Reconnect Rochester in collaboration with RTS to encourage Rochesterians to use public transit and go car-free for one day ... and if they like it, maybe more!

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Ride the Bus? You’re Already Making a Positive Impact on the Environment

4/22/2016

Laura Kenyon

If you’re a regular bus rider, you’re already making a big, positive impact on the environment.

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Celebrating 10 Years of Safe Place

3/22/2016

Laura Kenyon

RTS is celebrating the 10 year anniversary of Safe Place, a national youth outreach and prevention program for young people in need of immediate help and safety.

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Share Your Thoughts on our Regional Operations

2/9/2016

Laura Kenyon

RTS is studying our services in Genesee, Livingston, Ontario, Orleans, Seneca, Wayne, and Wyoming

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Spotlight on C.A.R.E. : D&C Letter to the Editor

1/27/2016

Laura Kenyon

At RTS, we ask employees to meet our C.A.R.E. customer service standards: Courtesy, Attitude and

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Hi-Tech Stations Opening in U of R Medicine/College Town Area

1/26/2016

Laura Kenyon

This weekend, you'll see six new and innovative bus shelters surrounding the University of Rochester Medical Center (URMC) and College Town.

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Author: Laura Kenyon