Keeping Our Community Connected.
Keeping Our Customers Safe.
If recent events have taught us anything, it’s that staying connected as a community has never been more important. That’s why at RTS we’re committed to going the extra mile, to help keep our customers and our employees safe.
Enhanced Cleaning Program
When the COVID-19 pandemic was first detected in our region, we implemented an enhanced cleaning program for our buses and facilities. As businesses reopen and more people start riding the bus again, it’s even more important that our buses and facilities are kept clean and sanitized. Our enhanced cleaning program includes:
- Daily bus cleaning and disinfecting
All RTS buses are cleaned daily, with our 40- and 60-foot buses disinfected multiple times each day to ensure hand rails and other commonly used surfaces are cleaned throughout the day. All RTS Access and Regional buses are disinfected daily as well.
- Daily cleaning of the RTS Transit Center
The RTS Transit Center is cleaned multiple times during the day and in the early morning hours when the facility is closed.
- Cleaning bus shelters
We have increased the frequency of cleaning at the 10 busiest bus shelters in Monroe County.
In addition to our enhanced cleaning program, RTS has taken a number of steps to protect employees and customers during the pandemic. These measures include those that are part of an executive order from Governor Andrew Cuomo, guidance from health experts, and policies implemented by RTS. While the community is in the process of reopening, it is important that we stay focused on these measures.
- NYS face mask/face covering requirement
New York State’s requirement that employees and customers wear masks on public transportation is still in effect. We require our bus operators to wear face masks while on the bus and provide them with masks. To help customers comply with the requirement, we have masks available for free at the RTS Transit Center, on our RTS Access buses, and on our buses in Genesee, Livingston, Ontario, Orleans, Seneca, Wayne and Wyoming Counties.
- Promoting Social Distancing
We encourage all customers to maintain a safe distance of six feet from each other whenever possible on RTS buses, at the RTS Transit Center and at RTS bus stops.
- Promoting Hygiene and Safety Tips
We encourage all customers to follow CDC guidelines to stay safe. These include washing your hands, not touching your eyes, nose or mouth with unwashed hands, sneezing into a tissue or your elbow, disinfecting frequently used surfaces, and staying home when sick.
We’ve put these measures in place to make it as safe as possible to stay connected. It’s part of our ongoing promise that no matter where the future takes you, you can count on RTS to get you there.
Learn more about what we've done during the COVID-19 outbreak to keep customers and employees safe.